If you are contacting us regarding an order, please include and/or have your order number ready so we can easily reference your information - it can be VERY difficult to have any idea what you are talking about regarding an order if you do not provide your order number. In the same regard if you are inquiring about a specific product please include the URL to the product as we might not know specifically what you are talking about with no reference to the product for us to pull it up and look at it. %u2028%u2028

We respond to all customer service inquires. The only exceptions are if a customer is in violation of one of our policies and has lost their privilege to shop with us. If you wish to make a return, exchange or cancelation, the contact MUST be done via EMAIL, we will not process these requests by any other means of contact.

Customer Service/Order Processing EMAIL: bigbangtoy@gmail.com

Retail Outlet :
BIGBANG TOYZ
LOT 4B, LEVEL G3, BLOCK C2, PUBLIKA,
SOLARIS DUTAMAS, JALAN DUTAMAS 1,
50480 KUALA LUMPUR MALAYSIA
Tel: 6012 2232039

Please fill out the form below to email your questions and comments to us 24 hours a day. A representative will respond to you via email or phone as soon as possible.